In your search for a property management company it’s beneficial to ask a lot of questions and expect answers in writing. Companies that answer clearly in writing and in a timely manner will show their level of professionalism and the dedication to responding to your questions that you may have once you are a client. Please scroll below for some of our most frequently asked questions.
How long have you been in business in the DC/Maryland area?
East Coast Enterprise was established in 1999 and we have been servicing the area’s finest properties ever since.
How do you handle maintenance requests?
When a maintenance need arises, please submit a maintenance request via the website or an email for routine maintenance and we will inform you when a repair will take place. On the rare occasion an emergency does occur we provide a 24 hour emergency “hot line” for after hour emergencies and emergencies that need immediate attention. Please see the “contact us” page for the emergency number.
How do I pay my monthly condo fees?
Payments for our busy clients need to be simple and convenient. We are able to offer an online payment feature via the “make a payment” option on the home page of our web site.
We also accept checks and money orders if you would rather mail a payment or if you set up auto pay by check through your bank’s online banking. Our mailing address can be found on the “contact us” page. Unfortunately at this time we do not accept direct deposit.
Why don’t you accept direct deposit?
We believe that using a customer’s online banking feature and customers having control of transactions themselves, is more secure than having to provide others with your account numbers and authority to withdraw money from your account.
How do I receive additional keys or fobs for my building?
On occasion our condo and co-ops home owners will lose or need additional keys or fobs. Keys and fobs can be requested and paid for via the “key replacement” link on our home page.
What type of properties do you manage?
At East Coast Enterprise we manage condominium associations, homeowner associations, CO-OPs, and commercial properties.
How do we communicate with you?
We believe that communication with us is an essential ingredient for a successful working relationship. We have listened to the complaints of property owners and board members, regarding other companies, and their top complaint is, “I can’t seem to get them to call me back or answer my email”.
When you call our office during normal business hours, you will speak with one of your team members, or get a call back within one hour if they are tied up in a meeting or out of the office. We also provide email and mobile numbers so you can reach us in the way that is most convenient for you.
Are there any other services that we will have to pay to East Coast Enterprises other than your management fee?
Our proposals are clear and concise. Some management companies have an additional list of services they can charge you for. Some examples: charging for copies of reports, or general office supplies. This can be annoying for boards and makes it difficult to determine what the exact fee will be each month. We don’t want to “nickel-and-dime” you as we know you don’t want to be treated that way. We don’t have any fine print or hidden details in our proposals.